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Planning, Deploying and Managing Microsoft Exchange Server 2010 Unified Messaging

Overview

 

This course provides information on planning and managing Microsoft Exchange Server 2010 Unified Messaging (UM) deployments. The course addresses such topics as new features, upgrading from Microsoft Exchange Server 2007 UM to Exchange Server 2010 UM, Microsoft Office Communications Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation.

 

Audience

 

This course is intended for customers who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality. The course is also targeted at early adopters of Exchange Server 2010 who need information on new features, deployment concerns, prerequisites, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging.

 

Prerequisites

 

Before attending this course, students must have:

  • A thorough understanding of Exchange Server 2007 Unified Messaging features and functionality.
  • An understanding of how to install and setup the Exchange Server 2010 Unified Messaging role.
  • General familiarity with Office Communications Server 2007 R2.

 

Delegates will learn how to

 

  • Make use of the new features available in Exchange Server 2010 Unified Messaging.
  • Identify Unified Messaging deployment planning concerns, including prerequisites and deployment scenarios.
  • Describe the considerations involved in deploying an Exchange Server 2010 Unified Messaging solution.
  • Determine which deployment type best suits their organization’s requirements and understand its impact on deployment tasks and processes.
  • Configure Exchange Server 2010 Unified Messaging components.
  • Implement Exchange Server 2010 Unified Messaging features and policies.
  • Use Exchange Server 2010 Unified Messaging tools.

 

Course Outline

 

Module 1: Overview of Exchange Server 2010 Unified Messaging

  • Introduction to Exchange Server 2010 Unified Messaging
  • Overview of Changes to Unified Messaging in Exchange Server 2010
  • Arbitration Mailbox
  • Improved Name Resolution

Module 2: Exchange Server 2010 Unified Messaging Architecture

  • Exchange Server 2010 Unified Messaging Server Topologies
  • Exchange Server 2010 Unified Messaging Logical Design
  • Exchange Server 2010 Unified Messaging Server Capacity Planning
  • Exchange Server 2010 Unified Messaging Availability
  • VoIP Gateway Capacity Planning and Ports Calculation
  • Exchange Server 2010 Unified Messaging Audio Codecs

Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support

  • Changes in Exchange Server 2010 Unified Messaging Setup
  • Installing the Exchange Server 2010 Unified Messaging Server Role
  • Internationalization

Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging

  • Upgrade Requirements and Scenarios
  • Adding an Exchange Server 2010 UM Server to an Existing Exchange Server 2007 UM Environment
  • Call Flow After Introducing an Exchange Server 2010 Unified Messaging Server
  • Migration Issues

Module 5: Call Answering Rules

  • Call Answering Rules Overview
  • Administering Call Answering Rules
  • Troubleshooting Issues with Call Answering Rules

Module 6: Voice Mail Preview

  • What Is Voice Mail Preview?
  • Voice Mail Preview User Administration and Experience

Module 7: Protected Voice Mail

  • Overview of Protected Voice Mail
  • Active Directory Rights Management Service
  • Supported Protected Voice Mail Operations
  • Implementing Protected Voice Mail

Module 8: Message Waiting Indicator

  • Overview of Message Waiting Indicator
  • Configuring Message Waiting Indicator
  • Message Waiting Indicator Design and Support Issues

Module 9: Faxing with Exchange Server 2010 Unified Messaging

  • Overview of Faxing with Exchange Server 2010 Unified Messaging
  • Configuring Exchange Server 2010 Unified Messaging Faxing

Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging

  • Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
  • Exchange Server 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice
  • Office Communications Server 2007 R2 Integration with Outlook Web App
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